Refund & Cancellation Policy

Last updated: July 2026. Please read our refund rules carefully.

1. Credit Purchase Refunds

Each credit package represents a bundle of digital form automation credits. Since these are digital goods consumed on use, all purchases are final and non-refundable. Please test the platform using your 8 free signup credits before purchasing.

2. Failed Submissions Refund Policy

We believe in only charging you for value. FormPilot only permanently deducts credits from your balance for successfully completed form submissions (HTTP 200/302 responses). If a submission run fails due to network issues or target form errors, the unused credits are instantly and automatically refunded to your console dashboard balance.

3. Double Payment Resolution

If your account is charged twice for the same transaction due to payment gateway delays or connectivity issues, please contact us with your Razorpay payment ID and transaction details. We will process a full refund for the duplicate transaction within 5-7 business days.

4. Subscriptions Cancellation

FormPilot does not charge recurring subscriptions. All credit packages are one-time purchases, so there are no active subscriptions to cancel or manage.

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